One of the perks of starting your IT career at the help desk is your exposure to the many pathways technology can take you in your career. Software development is one of those pathways – and while having the hardware expertise may not be a prerequisite, knowing more is always better than not knowing enough. Here’s how you can leverage your experience at the help desk as your transition to software development.
Helpdesk Engineer Job Description
Baseline cybersecurity skills are applicable across more of today’s job roles as companies search for qualified IT pros to secure their systems, software and hardware. Adding CompTIA Security+ to your resume shows employers that you can perform these core security functions – and launch your IT security career. Having this stackable cert shows potential employers you have the skills required help desk engineer to analyze business operations, manage the flow of a workplace and identify customer needs. This more traditional pathway opens the door to job roles like network support technician and junior system administrator. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
Technical Support Engineer job description
Finally, they can also move into roles like technical support specialist, technical services manager, or consultant, where they provide support and guidance for information technology systems. A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays.
Freelancer Desktop Support Engineer L1
Each career also uses different skills, according to real help desk engineer resumes. A help desk engineer can take their career in a variety of directions. They can become a systems administrator, information technology manager, or director, all of which involve maintaining and managing technology systems. They can also transition into roles like network engineer or network administrator, where they focus on designing and maintaining computer networks. For those interested in project management, a role as a service delivery manager or project manager may be a good fit. Some help desk engineers may also find themselves becoming systems analysts or senior information technology managers.
- Having a strong knowledge of hardware and software and troubleshooting was never really par for the course when it comes to managing and analyzing data.
- They can also transition into roles like network engineer or network administrator, where they focus on designing and maintaining computer networks.
- This means immediately asking an end user where they are calling from and about their role within the company.
- Professional writers and data scientists comprise the Zippia Research Team.
Earning CompTIA Server+ covers the skills needed by a server administrator. There’s a good reason most IT support pros transition into a role in IT infrastructure – it makes perfect sense. Understanding how IT systems work from the inside out is the foundational knowledge you need to successfully continue along the IT infrastructure pathway. But even along this more traditional path, there are some interesting options that may interest you.
An IT project manager should have extensive knowledge of technology set realistic expectations for projects. While many existing roles are unfilled due to a lack of qualified candidates, there are also newly-created positions that have been developed to meet the needs of new and emerging technologies. Working at the help desk is a great way to begin a career in cybersecurity. For one, the help desk gives you the opportunity to work with end users. And working with and training end users is a big part of keeping an organization secure. The Service Desk Engineer is responsible for onsite service and support needs for our customers.
To calm them down and earn their trust and confidence, you’ll need to adopt a patient attitude. Multitasking involves prioritizing your responsibilities and focusing intently on the task at hand without getting distracted. For example, the technician may be speaking with an individual who will lose a major sale if their issue is not quickly tended to. Choose your next certification and download the exam objectives for free to get started. Track all your job applications in one place with the Zippia Chrome extension.
Interpreting raw data and turning it into usable feedback and applications is a vital part of any company, and why organizations are now hiring data scientists. If you have a sharp, analytical mind with a propensity for numbers and an interest in programming, this specialization may be the right fit for you. Like in any field, there teams of IT pros will work together on projects. For those to go smoothly, someone needs to take charge and oversee the project.
Traditionally, that meant spending a few years in an IT support role and then being promoted to network administrator and server administrator. But nowadays, experience in an IT support role no longer means your only pathway is IT infrastructure. In fact, CompTIA research reveals interesting breaks from traditional career paths for workers after the help desk. To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more. CompTIA Project+ gives business professionals the basic concepts to successfully manage small- to medium-sized projects. Being CompTIA A+-certified provides a strong foundation for this role.